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2. The fundamental to the success of the General Knowledge Trading model.
Ans:Navigation.
The fundamental to success in this model is members are provided with advanced search and navigationcapabilities ennabling them to locate the knowledge they need in shot time among the plethora of knowledge assets available.
3. Elements that should be taken into consideration for efficiently conducting knowledge networks.
Ans:Trust.
The elements that should be taken into consideration for efficiently condunting networks is 1) The development and delivery of true value-added services that are offered in both digital and physical delivery systems through the evolution of trusted trading communities. We should not expect that selling offerings in the digital domain include only explicit knowledge. With careful planning the selling of tacit knowledge could be accommodated, in terms of offering expert advice through physical (e.g. selling consulting time) or virtual (e.g. through on-line collaboration) channels.
Trust is a critical component to true partnering to create long-term, knowledge-intensive solutions to industry pain points and to create new forms of value as the critical dependency of highly customer-specific knowledge product and services increases, the need for trust and established relationships increases proportionally. It is imperative that a trust relationship be forged either through the knowledge network or that established trust relationships be given a safe pathway to expand through "knowledge hubs".
Factors such as quality, expertise proven in previous cases, consistency or timely delivery weigh heavily in the decision for a knowledge purchase. Negotiated commerce with multi parameter bidding allows this type of purchases. Negotiated pricing models may include auctions, requests for quotation and exchange/matching. Furthermore, a direct benefit of negotiated commerce is the simplification of the process to screen and select buyers.
4. Competitive advantage of knowledge networking.
Ans:Flexibility.
The competitive advantage of knowledge networking is:
- the basis of financial saving due to transfer of best practices
It was because base on the nice stories provided managers who participated identified the number of products/process taht have been tranferred from one unit to another and calculated the development costs saved.
For example, transferring from Russia to the UK a solution to optimize transport cost showed a saving of €1 million.
- direct increase in the product/market development as well as new product and market
The knowledge network encourage to transfer of succesful products or processes and help develop new markets. The implementation of new ideas in some cases increased sales dramatically.
For example, when GoodFood Germany replicated from the UK division a method to stimulate the sales of beverages in gas station via the installation of lance chillers, the turnover for drinks in German gas stations immediately increased by approximately 35%.
Tranferring the communication campaign from the french to the Nordic division created an entirely new market for what in France was considered to be "breakfast" buscuit.
The impact of the Knowledge Networking also on increased market share was calculated on the basis of the comparision of that year's increase with the average increase over the past ten years.
- networking benefit extent far and wide
Strategic flexibility can be evaluated on the basis of the time-to-market which the number of the month seved by the company in the process of lauching new products. By adopting solution developed in other business units, time-to-market has been reduce.
For example, Biscuit Benelux decreased time-to-market by applying a "supply chain solution" developed at GoodFood Asia. The buscuit entity found teh tool developed in Asia particularly efficient because it helped to save more than three months time-to-market.
The strategic flexibility also be measured by taking into consideration the time necessary to respond to competitive threat which the firm's capacity to react quickly to all sorts of competitive threats.
For example, when GoodFood's main competitor launched a revolutionary 0% fat dessert product in France, GoodFood French division had fewer than 3 months to respond without losing the first mover advantage. GoodFood Brazil division, which already had the technology to produce a diet version of teh dessert product, transferred it to their French colleagues and provided with an opportunity to react in less than 2 monts. In this cases, the transfer is not only the technology but also the idea for an advertising slogan of "pleasure without guilt".
- motivation and corparate culture
An annual "managers" survey developed by the GoodFood's human resources department, 97% of the participants considered the networking project relevant and 68% decleared that the project result the positive change in their work context.
Through the project the people began to communicate more freely and cooperate with colleafues from distant geographical locations.
The managers clearly began to appreciate exchanges with each others and participate in diverse social events organized to enhance motivation and social cohesion across the company(increase from 46% to 74% between 2004-2005).
At the same time, in 2004, only 72% of first line managers claimed to know what their Business Unit's strategic orientation, in 2005 increasing to 93% showing the incraese interest in coherence between their specific tasks and objectives as well as the business unit's overall strategy and the culture become a more freely communicate and cooperate with colleagues from distant geographical locations.
5. The characteristic of knowledge networkers in conducting knowledge network.
Ans:Leadership.
Ans:Leadership.
The characteristic of knowledge networkers includes experiences gain as well as willingness to share the knowledge in the dimension of the "push" process in the Knowledge Marketplace. However, in the "pull" process the networkers must be identified their prolem and ask other to help such as teh Message in a bottle project. Leadership also is a important characteristic as the manager have to lead other participants to participate in the knowledge network. The way to comminicate also important as the need to have interaction with the participants in the knowledge netwrok.
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1. One of the critical characteristic of knowledge networks.
Ans: Commitment.
There are five critical characteristics of knowledge networks:
1)knowledge networks are responsible for creating, sharing, protecting and cultivating
common knowledge assets;
2)knowledge networks are working networks and they are purpose-driven;
3)knowledge networks require organisational commitment beyond the commitment of their
participating members;
4)knowledge networks are built on expertise, not just interest – or common practice – alone;
5)knowledge networks aim at the development and strengthening of the learning capacity.
6. The elements in promoting the knowledge networks.
Ans:Motivation.As state in the paper,"The more troublesome issues almost exclusively regardthe lack of time and the absence of good incentivesand rewards for the sharing and reuse of knowledge,which all negatively impact the motivationfor searching and sharing knowledge". Hence, in promoting the knowledge networks the supervisors of the users must be convinced that it is at all rational for their organizational members to dedicate time to knowledge sharing. However, in order to get members to share knowledge to a larger extent it will be necessary to persuade managers that their employees should dedicate time to something that their own organization will not necessarily benefit from. Beside, to allocate time for organization members share the knowledge no matter the knowledge is useful in the organization, award also can provided as a motivation to promote the knowledge networks.
The below is alternative explanation for question 6.
"The start of most KN initiatives, it seems as though organizational members need to be pushedor strongly attracted to use the initiative. A factor contributing to this is certainly that users of KN initiatives experience a lack of time that they candedicate to these activities. This underlines theimportance of incentives and that the personalreward systems must support the sharing ofknowledge, as stressed by Martensson (2000). Furthermore, she argues that it is necessary to createtime and opportunities for people to learn andto have a system for evaluating KM attempts inorder to promote knowledge sharing."
7. The role of management.
Ans:Facilitator.
The role of management is mainly to keep the system updated and in order, by assuring information quality and facilitating knowledge retrieval.
In ESAP, management has more of a coaching role, trying to convince the members that participation in the knowledge network is more important than other more urgent tasks.
KN initiatives that an active and direct leadershipwas sometimes needed at the outset, overtime becoming more of a facilitating and supportingkind. The implication of this is that there isneed for situational adaptation regarding thedesign and management of KN initiatives, basicallydepending on the desired outcome, the key knowledgeprocesses involved and the time frame of theactivities. This underlines the critical role of managementin finding a suitable balance betweenautonomy and control.
8. An important aspect of the composition of communities.
Ans:Time.
Important aspects of the composition of communities:
- Time, it was because the lack of time for organization to share knowledge.
- IT solutions constitutean important component of several directories,but an equally important part is to find new ways of organizing human interaction, which increasethe possibilities for companies to both create newknowledge and leverage existing knowledgethrough sharing and combination. It is noted that even though the creation of large global repositoriesof knowledge may be appealing, it is difficultto find functional solutions. When the number of users increases, problems related to quality, actualityand structure of the database will show up.
- Suitable balance between autonomy and control. As theobjectives of communities may be poorly alignedwith the goals and strategies of the firm, however,a certain managerial influence may be necessary toachieve positive effects at the firm level. This indicatesa difficult task, as too much control may putlimits to the knowledge dynamics in the communities.Brown and Duguid (2000) refer to this as aneed to balance the organizational tension betweenprocess, i.e. the formal organization of tasks, andpractice, the way things are really performed. Ifcommunities are forced to follow formal processes,some of their value as nodes for knowledge creationand transfer is lost. To deliberately designthe interface between the community and the formalorganization in order to get wanted outputfrom the communities therefore appears to be difficult.
References:
1) Knowledge Networking in Extended Enterprises written byDimitris Apostolou, Kostas Kafentzis, Gregory Mentzas, Wolfgang Maas.
2) Networking inside the organization:a case study on knowledge sharing written by Nicolas Rolland and Renata Kaminska-Labbe.
3) Managing the Knowledge Landscapeof an MNC: Knowledge Networking at Ericsson written byMats G. Magnusson.